Position: E-cargobike Shift Controller

Here at e-cargobikes.com we have a clear but simple mandate to reduce pollution and congestion levels within densely populated areas through the introduction of our zero-emission e-cargobikes. We have a strong bias towards creating a positive working environment for our employees as we believe that the quality of their contribution is a direct result of the care and trust that we place in them.

If you have a great organisational and communication skills, accompanied with a commitment to deliver exceptional customer service we would be delighted to hear from you. In return you can expect a rewarding career, an excellent rate of pay and all of the other benefits that come with being employed by a company that fully invests in their people.

Please note that this position is for applicants aged 18 and over

THE JOB:

·         The Shift Controller is responsible for shift activity, allocating jobs and dealing with any issues as they arise.

·         Ensuring Riders  are provided with, and understand, clear and detailed work instructions including handovers.

·         Ensuring collection and delivery information communicated to/from Riders is fully understood, actioned and closed out within the allocated time.

·         Communicating and resolving issues as they arise, looping in technicians/ hub supervisors and management as and when required. 

·         Actively analysing service to identify areas where customer service, processes and cost effectiveness can be improved.

·         Actively mentor Riders, promoting best practice and challenging behaviours which fall below expected standards.

·         Although being a Shift Controller will be your primary role you will be expected to assist wherever required, be it acting as a Rider, taking deliveries or assisting in other areas of the operation - as with all staff, flexibility in your job role is key.

 ABOUT YOU:

·         Adaptable and resilient 

·         Have excellent interpersonal skills, be a good communicator, with a friendly manner

·         Hands on and pragmatic

·         Have strong problem-solving skills and demonstrate an ability to use own initiative whilst working independently

·         Be able to multitask 

·         Dynamic and hardworking

·         Punctual, presentable, trustworthy and very reliable

·         Have a desire to develop, progress and gain additional and relevant qualifications

·         Identify and support talent in others.

THE DEAL:

At e-cargobikes.com, we value our riders and pride ourselves on treating them with care and respect.

·        You will receive an excellent rate of pay.

·        Pension, statutory sick pay and holiday pay are all included – yes, that’s right! We’re not like the other delivery firms.

·        Bike and all necessary equipment provided.

·        You will be paid to attend all training days.

·        You will receive regular contracted hours across a variety of shifts.

To apply for this position, please answer the questions below and submit the attached form. If your application is successful, we will invite you to attend a formal assessment