Position: E-cargobike Team Supervisor


Here at e-cargobikes.com we have a clear but simple mandate to reduce pollution and congestion levels within densely populated areas through the introduction of our zero-emission e-cargobikes. We have a strong bias towards creating a positive working environment for our employees as we believe that the quality of their contribution is a direct result of the care and trust that we place in them.

If you have a proven track record in leading, motivating and supporting a team, a good understanding of scheduling,  accompanied with a single-minded commitment to deliver exceptional customer service we would be delighted to hear from you. In return you can expect a rewarding career, an excellent rate of pay and all of the other benefits that come with being employed by a company that fully invests in their people.

 

Starting Salary £35,000

 

Please note that this position is for applicants aged 18 and over.

 

THE JOB:

Lead,empower and motivate a team to deliver exceptional service to customers, clients and whilst on the road as well as maintaining high standards within the hub.
Supervisory responsibilities of the team ensuring time keeping and attendance are monitored.
Deputise for the Hub Manager when required.
Assist in the development, performance and maintenance of the health and safety policies and associated activities for the organisation, with responsibility for the day to day monitoring, supervision and recording of procedures and incidents.  
Responsible for scheduling riders through RotaCloud,  ensuring the system is monitored and updated and reporting processes are maximised and timely.
Ensure training needs are addressed and performance issues tackled.
Support with the recruitment of new employees, including running assessment centres, processing offers and all other associated administration.
Lead the onboarding process including providing coaching and mentoring support to new team members.
Responsible for delivering mandatory training for the team.
Identify talent and development opportunities.
Support with hub administration processes.
Provide accurate record keeping relating to team and individual metrics and KPIs.
Problem-solve, create solutions and identify improvements and efficiencies 

 

ABOUT YOU:

At least 3 years previous line-management experience
Strong people management skills with ability to motivate a team.
Experience in scheduling and rota planning.
Is an excellent communicator and who has experience in leading a team and working towards shared objectives.
Can demonstrate key problem-solving skills and work on own initiative.
A keen attention to detail is vital and you must have the ability to prioritise and organise work with minimum assistance.
You will be someone who is willing to go the extra mile to support the team and deliver excellent service to our customers and clients
Excellent interpersonal skills, with an ability to communicate at all levels, including effective and clear verbal and written communication by telephone and face-to-face
Excellent planning and organisational skills, with an ability to work on own initiative

THE DEAL:

At e-cargobikes.com, we value our riders and pride ourselves on treating them with care and respect.

·        You will receive an excellent rate of pay.

·        Pension, statutory sick pay and holiday pay are all included – yes, that’s right! We’re not like the other delivery firms.

·        Bike and all necessary equipment provided.

·        You will be paid to attend all training days.

·        You will receive regular contracted hours across a variety of shifts.

 

To apply for this position, please answer the questions below and submit the attached form. If your application is successful, we will invite you to attend a formal assessment